Answers to your frequently asked questions
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How do I apply for a rental home managed by Tower Bridge?
All applications are submitted online through our website, towerbridge.com. Each adult applicant (18 or older) must complete a separate application and pay the application fee. -
What are the qualification requirements for applicants?
Qualification criteria typically include income requirements, credit history, rental history, and background screening. Specific requirements may vary by property and are outlined in each listing. -
How do I pay rent and access my resident account online?
Residents can securely pay rent, view account balances, and access documents through our online resident portal, available 24/7. There is also an option to pay rent in cash at any Walmart. -
How do I request maintenance or report an emergency repair?
Maintenance requests can be submitted through the resident portal. For after-hours emergencies involving immediate risk to people or property, emergency contact instructions are provided upon move-in. -
Are pets allowed in your rental homes?
Pet policies vary by property. Some homes allow pets with restrictions, additional deposits, or pet rent. Service animals and emotional support animals are handled in accordance with Fair Housing laws. -
What utilities am I responsible for setting up after move-in?
Residents are typically responsible for setting up utilities such as electricity, gas, water, trash, and internet unless otherwise specified in the lease agreement. -
What should I know about lease terms, renewals, and notices?
Lease terms, renewal options, and notice requirements are clearly outlined in your lease. Renewal offers are typically sent prior to lease expiration, and all notices must comply with California law. -
What happens during move-out and how is the security deposit handled?
Before move-out you tenants have an optional pre-move-out inspection to identify potential damage and make repairs themselves. We provided detailed instructions for cleaning and offer preferred vendors for any repairs or cleaning services that the tenants need. After move-out, we conduct a final inspection and provide an itemized security deposit disposition in accordance with California timelines and regulations. -
Can I transfer or break my lease early if my situation changes?
Lease changes or early termination requests must be reviewed on a case-by-case basis and are subject to the terms of your lease and California law. -
Who do I contact if I have questions during my tenancy?
Our management team is available to assist you. Residents can contact us through the online portal, email, or phone for questions regarding their home or account.